Only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form.
Complaints and feedback
Complaints to the Surgery
To raise a complaint, please put it in writing and send to the Surgery marked "for attention of the Practice Manager".
We make every effort to offer and deliver the best level of service possible to all our patients. However, we are aware that things can sometimes go wrong resulting in a patient being unhappy and feeling that they have a genuine cause for complaint.
Complaints are acknowledged within 3 working days and then taken for investigation in line with NHS/ICB guidelines. A formal GP led response will be sent 28 days from date of receipt.
Complaints are reviewed twice a year for learning purposes with all the staff and we send anonymised complaints data to NHS England each year.
Leave feedback via NHS.UK
Your review must be about a specific experience and not a general view of the NHS or the service as a whole.
GP patient survey
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.
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Page last reviewed: 10 June 2025
Page created: 20 February 2025
Page created: 20 February 2025